Hotel Plaza Kokai Cancún Amenities
Amenities & Facilities
The Hotel Plaza Kokai Cancun offers free Wi-Fi in all rooms, facilities for disabled guests, and a 24-hour front desk facility, assisting in Spanish and English. The guests can enjoy air-conditioned, soundproof, and smoke-free rooms with a safety deposit box, a flat-screen TV, and a private bathroom with free toiletries. The room service is also available.
The hotel features an onsite bar and coffee house, serving a variety of drinks including wine and champagne. Packed lunches and grocery deliveries are also available. The guests can enjoy the outdoor year-round swimming pool, public bath, kid's pool, sun terrace, and outdoor furniture. The live music performance and happy hour are also available with additional charges. Other amenities include daily housekeeping, trouser press, concierge service, luggage storage facility, tour desk, 24-hour front desk facility with English and Spanish assistance, and a business center with fax or photocopying facilities, banquet, and meeting facilities.
Top Highlights
- Front desk [24-hour]
- Great food & dining
- Great Swimming pool
- Located in heart of Cancún
Services & Facilities
69 amenities in 14 categories.
Activities
- Happy hour
- Live music/performance
- Live sport events (broadcast)
Business Facilities
- Meeting/banquet facilities
- Fax/photocopying
- Business centre
Cleaning Services
- Trouser press
- Daily housekeeping
Cleanliness & disinfection
- Guest accommodation is disinfected between stays
- Property is cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against Coronavirus
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Linens, towels and laundry washed in accordance with local authority guidelines
Common Areas
- Sun terrace
- Terrace
- Outdoor furniture
Food & Drink
- Fruits
- Coffee house on site
- Bar
- Grocery deliveries
- Wine/champagne
- Room service
- Packed lunches
Food & drink safety
- Food can be delivered to guest accommodation
- Breakfast takeaway containers
- Delivered food is securely covered
- All plates, cutlery, glasses and other tableware have been sanitized
- Physical distancing in dining areas
Front Desk Services
- Tour desk
- Concierge service
- 24-hour front desk
- Luggage storage
- Invoice provided
Miscellaneous
- Lift
- Facilities for disabled guests
- Non-smoking throughout
- Wheelchair accessible
- Family rooms
- Non-smoking rooms
- Air conditioning
- Toilet with grab rails
- Soundproof rooms
- Designated smoking area
Physical distancing
- Contactless check-in/check-out
- Cashless payment available
- Physical distancing rules followed
Pool and Spa
- Swimming Pool
- Outdoor pool (all year)
- Kids' pool
- Outdoor pool
- Swimming pool
- Sun umbrellas
- Public Bath
Safety & security
- Security alarm
- Smoke alarms
- Safety deposit box
- CCTV in common areas
- Fire extinguishers
Safety features
- Hand sanitizer in guest accommodation and key areas
- Face masks for guests available
- Process in place to check health of guests
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Access to health care professionals
Services
- WiFi
- Internet services
- Free WiFi