Hotel Plaza Kokai Cancún Amenities
Amenities & Facilities
The Hotel Plaza Kokai Cancun offers free Wi-Fi in all rooms, facilities for disabled guests, and a 24-hour front desk facility, assisting in Spanish and English. The guests can enjoy air-conditioned, soundproof, and smoke-free rooms with a safety deposit box, a flat-screen TV, and a private bathroom with free toiletries. The room service is also available.
The hotel features an onsite bar and coffee house, serving a variety of drinks including wine and champagne. Packed lunches and grocery deliveries are also available. The guests can enjoy the outdoor year-round swimming pool, public bath, kid's pool, sun terrace, and outdoor furniture. The live music performance and happy hour are also available with additional charges. Other amenities include daily housekeeping, trouser press, concierge service, luggage storage facility, tour desk, 24-hour front desk facility with English and Spanish assistance, and a business center with fax or photocopying facilities, banquet, and meeting facilities.
Top Highlights
- Front desk [24-hour]
- Great food & dining
- Great Swimming pool
- Located in heart of Cancún
Services & Facilities
69 amenities in 14 categories.
Activities
- Live sport events (broadcast)
- Happy hour
- Live music/performance
Business Facilities
- Business centre
- Meeting/banquet facilities
- Fax/photocopying
Cleaning Services
- Trouser press
- Daily housekeeping
Cleanliness & disinfection
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Property is cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against Coronavirus
Common Areas
- Sun terrace
- Terrace
- Outdoor furniture
Food & Drink
- Grocery deliveries
- Wine/champagne
- Room service
- Packed lunches
- Fruits
- Coffee house on site
- Bar
Food & drink safety
- Physical distancing in dining areas
- Food can be delivered to guest accommodation
- Breakfast takeaway containers
- Delivered food is securely covered
- All plates, cutlery, glasses and other tableware have been sanitized
Front Desk Services
- Concierge service
- 24-hour front desk
- Luggage storage
- Invoice provided
- Tour desk
Miscellaneous
- Soundproof rooms
- Designated smoking area
- Lift
- Facilities for disabled guests
- Non-smoking throughout
- Wheelchair accessible
- Family rooms
- Non-smoking rooms
- Air conditioning
- Toilet with grab rails
Physical distancing
- Physical distancing rules followed
- Contactless check-in/check-out
- Cashless payment available
Pool and Spa
- Swimming pool
- Sun umbrellas
- Public Bath
- Swimming Pool
- Outdoor pool (all year)
- Kids' pool
- Outdoor pool
Safety & security
- CCTV in common areas
- Fire extinguishers
- Security alarm
- Smoke alarms
- Safety deposit box
Safety features
- First aid kit available
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Access to health care professionals
- Hand sanitizer in guest accommodation and key areas
- Face masks for guests available
- Process in place to check health of guests
- Staff follow all safety protocols as directed by local authorities
Services
- Internet services
- Free WiFi
- WiFi